The APM Help Blog

Get tips on how to manage and respond to negative reviews effectively to protect your reputation as a property manager.

Learn how to deliver outstanding customer service as a property manager to enhance tenant satisfaction and loyalty.

Adopting new property management technology can streamline operations, but common mistakes can lead to frustration and inefficiency. Learn how to implement new tools the right way and avoid pitfalls that slow your business down.

Discover practical tips and solutions for resolving disputes between tenants to maintain a positive rental environment.

Find out how to select the best property management software to streamline your operations and improve efficiency.

Explore the top 10 property management tips that every landlord should know to effectively manage their rental properties.

Should you build a lifestyle business or a leveraged, growth-oriented company?

Due to the competitive nature of property management, standing out from the crowd and carving out your niche is crucial for long-term success. While the temptation might be to cater to a broad range of clients and property types, specialization offers a strategic advantage, unlocking doors to increased profitability, streamlined operations, and a well-defined growth trajectory.

As a property manager, you understand the importance of keeping your rental properties in top condition. Regular condition reports, complete with photographic documentation, are a cornerstone of this process.

Welcome back, property management professionals! In our last installment of PM Level UP, Bob Preston of North County Property Group shared his inspiring journey of building a successful company, achieving the significant milestone of managing 100 properties. Now, Bob sets his sights even higher, guiding us through the challenges and rewards of scaling your business from 100 doors to a thriving 500-door operation. Check out the 2nd episode of the video series for the full conversation here!

Welcome back to PM 101! In our previous articles, we explored lead generation strategies and the power of CRMs to streamline your sales process. Now, let's look into two crucial elements for converting leads into clients: crafting a compelling value proposition and developing a structured sales process.

This blog series dives into the PM Level Up Podcast, hosted by Bob Preston and produced by APM Help. Geared towards aspiring and existing property managers, the podcast promises a roadmap for success in the property management field.

Efficiently converting leads into loyal clients is paramount to success. While generating leads is crucial, nurturing them and guiding them through the sales process requires a structured and organized approach.

APM Help is here to revolutionize your world with the launch of the Clean Books Club, the first-ever membership program designed specifically to empower property management companies like yours to achieve unmatched efficiency, profitability, and control.

In the last installment, we emphasized the importance of systematizing your growth through a well-defined PM philosophy and strategic planning. Now, let's look into specific lead generation strategies to turn your plans into action and attract your ideal clients.

Growing your property management portfolio takes more than just wanting more clients; it requires a strategic approach. To achieve long-term success, it's crucial to differentiate between growth (attracting new clients) and scaling (building the infrastructure to handle those clients). Let’s dive into building a strong growth foundation so you can effectively scale and manage expansion.

Building a thriving property management company takes more than just knowing the basics. It requires a continuous thirst for knowledge, a willingness to learn from others, and embracing the incredible resources and support available within the industry. This installment of our PM 101 series focuses on how networking and utilizing industry resources can propel your growth and set you apart in a competitive market.

In a move set to reshape the landscape of property management, Beekin Inc. has announced its strategic partnership with Buildium, the premier property management platform for small and medium-sized property owners. This collaboration brings forth a powerful fusion of advanced AI technology and property management expertise, aiming to optimize rental portfolios and streamline decision-making processes for investors, lenders, and property management companies.

Picture this: the confetti settles, the last strains of Auld Lang Syne fade, and you, weary property manager, are left staring at a mountain of maintenance requests and a calendar circled not with festive dates, but with lease renewal deadlines. While others dream of tropical beaches and extravagant galas, your mind flickers to leaky faucets and clogged drains.

As a property manager, you know the struggle. You're constantly juggling a million tasks, from managing properties and tenants to handling finances and marketing your business. Unfortunately, administrative tasks like bookkeeping often take a backseat, stealing valuable time away from the things that truly drive growth.

Effective financial management is crucial for a thriving property management business. Avoid potential pitfalls by uncovering the top five bookkeeping mistakes that can lead to financial disarray, ensuring your company stays on the path to success.

Property managers are constantly on the lookout for ways to gain an edge in growing their clientele. But, what's the secret to winning over new clients and retaining existing ones? The answer lies in showcasing your expertise. As a property manager, you're not just a caretaker of your clients' investments; you're their strategic partner, responsible for optimizing their returns.

Meet Tal Kramer, owner of Avalon Property Management and President-elect of Atlanta NARPM. Gain insights on scaling property management in three nuggets from his extensive experience.

The Balancing Act: Rent Increases vs. Tenant Satisfaction‍: Achieving the delicate balance between increasing rental income and maintaining tenant satisfaction is an ongoing challenge for landlords and property managers. In today's competitive rental market, the fear of tenant turnover can make this balance even more challenging. Landlords must carefully consider the potential risks and benefits of rent increases and assess the impact on their relationships with exceptional tenants.

As a property manager, you know how crucial it is to maintain accurate and transparent accounting records. However, the complexities of property management accounting can often become overwhelming, leading to costly mistakes and sleepless nights. Fortunately, there's a solution that can alleviate these burdens and pave the way for a smoother, more successful property management business – APM Help.

In the ever-evolving world of property management, education plays a pivotal role in shaping the future of the industry. At the forefront of this movement is Peter Lohmann, the CEO of RL Property Management and a proud member of the National Association of Residential Property Managers (NARPM). His passion for knowledge sharing has been instrumental in empowering property managers worldwide. In this interview, we delve into Peter's journey of creating educational content, his vision for the industry, and a celebration of his 10 years of success in property management.

In property management, the word "audit" has negative connotations for a reason. Accounting books are often overlooked due to immediate operational or growth demands. Given the constant influx of tasks and responsibilities, it's challenging to prioritize unseen risks. To further complicate matters, the term audit itself carries a few different meanings. Today we’ll take a closer look at property management external audits to better understand their implications, and how to remain vigilant in preparation to protect your business.

In the realm of property management, tenant turnover poses a constant challenge, affecting both financial stability and reputation. Among the various factors contributing to tenant dissatisfaction and subsequent turnover, poor maintenance coordination stands out as a prominent culprit. When maintenance issues are left unaddressed or poorly managed, tenants experience neglect and frustration in their living spaces. In this article, we will explore the top 3 reasons why poor maintenance coordination can lead to tenant turnover.

I met Keri Picciolo today of Palomar Property Services to find out more about what led her to finding a viable property management maintenance solution. You can read more about this company at PalomarPropertyServices. I was interested to learn that Palomar Property Services Property Management was founded in 2008 by its founder John Vogel. Keri…

You may already know that in the property management industry, one important aspect of managing rental properties is creating a structured move-out process. In this article, we'll discuss how to properly record a move-out in Rentvine to ensure accurate accounting as well as happy owners and tenants.

Start new tenancies off on the right foot by nailing the initial move in process. If you struggle moving in tenants without challenges, then continue reading and get confident utilizing Rentvine’s move in flow.

Trust accounts are used to hold money for other people until a trigger of some kind releases it. In the property management industry, these accounts hold funds for customers who are entitled to the money being held there. However, some bankers make a common mistake by opening a general business account and calling it a trust account. This article covers the terminology and regulation of trust accounts in the property management industry to ensure that property management companies and their clients are protected.

We are thrilled to announce that APM Help has received over 70 reviews on Trustpilot with a TrustScore of 4.9/5! We couldn't have done it without our amazing customers, and we wanted to take a moment to thank them for their continued support and gracious comments on our services and outstanding team members.

As AppFolio experts, we’re familiar with every feature the software and wanted to share some of our favorites that you may not be using.

The switch from a software you've been using for years to a new solution can be exciting and challenging. Read how to make the transition less overwhelming!

We're glad you asked! Find out who APM Help is and how we help property managers clean up their books and stay clean.

We handle maintenance emergencies every day, but sometimes they aren't straightforward. Read this client testimonial about a mysterious clog...

Property management is full of competition. We'll share some important things potential renters need from you and your rental properties.

Unpaid tenant balances are never fun to deal with, but today we'll discuss all of your options to handle bad debt from renters.

Keep your owner relationships strong with transparency! In this post, we discuss ways that you can provide your owners with everything they need using AppFolio.

Did you acquire a new property with an Owner Held Security Deposit? Make sure you process the move out accounting properly!

We're here to help you determine the best options for managing your vacation rentals in AppFolio in today's blog!

All about the Positive and Negative Additional Fee section of the Financial Diagnostics report.

Completing a move out in AppFolio is one thing, but completing a clean move out is entirely different. Read our tips and tricks for accurate move out accounting!

How can you keep bookkeeping simple in the property management industry? Here are some of our tips and tricks.

Collecting and reimbursing NSF fees from tenants in AppFolio is easy! Here are our step-by-step instructions.

The Financial Diagnostics report is one of the most useful tools in AppFolio, however, most people don't know that it exists. Do you know how to make the corrections properly? We'll teach you!

What does this mean to double dip on lease fees and management fee commissions at move-in? Let’s start with where the issue begins.

AppFolio's "Pay Owners" feature could accidentally cause you to commingle funds. We'll teach you how to prevent this!

You can customize online payments for specific tenants AND properties in AppFolio! Continue reading to learn how.